< Shipping Policy

Shipping Policy

1. In most of the cases Nature's Touch standard delivery time will be displayed on website at the time of order placement. Nature's Touch shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that Nature's Touch shall not be held responsible for any delay in shipment due to circumstances beyond the control of Nature's Touch and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses. If it's from current collection then dispatch time is 48 hours. Customized orders will take 7-10 business working days.

2. Nature's Touch offer free shipping on orders above the defined Minimum Order value (MOV) in selected serviceable pin codes. For orders below MOV and other service pin codes, standard shipping charges will be applicable which will be displayed at the time of order placement. Nature's Touch reserve its right to change the minimum Order value (MOV) or standard shipping charges from time to time without giving any advance notice to the Customer. Shipping charges will be displayed at the time of placing the order and Customer confirms & agrees to the shipping charges during placement of orders on “pinopen.com” website.

3. In case a Customer books an order of multiple Products in one transaction, Nature's Touch would endeavor to ship all Products together. However, this may not always be possible due to Product characteristics and/or logistics issues. If a Customer places multiple Products order in singe transaction, then such order will be shipped to a single shipping address but if Customer wishes to ship the order to different addresses, then separate orders should be placed.

4. Nature's Touch reserve the right to cancel, delay, or recall the order from delivery of the Products, if any fraud is suspected.

5. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to give effect to such a sale without dual taxation. If we receive an order from such states or to be delivered to such states then, under such circumstances, Nature's Touch retain the right to accept or reject such order, at its sole discretion.


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